Warranty Policy

Effective Date: March 06, 2026

This Warranty Policy applies to products ordered through the official website https://katamats.com and supplied by KATA VINA Co., Ltd. It governs the warranty services for all products manufactured by KATA VINA Co., Ltd., including the KATA® and KataMats® brands.

1. Warranty Coverage

1.1 Eligible Warranty Claims

Products are eligible for warranty service free of charge if they meet the following criteria:

• Manufacturing Defects: Faults attributable to production processes or material failures (e.g., structural integrity, lamination, or precision-cutting errors).

• Material Quality: Issues arising from raw material defects beyond normal wear and tear.

• Traceability: The product must be clearly traceable to KATA VINA’s manufacturing records (Batch/Serial number or PO).

• Timeliness: The claim is submitted within the applicable warranty period specified in the Sales Contract or Purchase Order (PO).

1.2 Warranty Exclusions

Warranty coverage does not apply to:

• Damage caused by misuse, improper installation, or external impact (e.g., sharp objects, harsh chemicals).

• Normal wear and tear consistent with the age and usage of the product.

• Products modified, cut, or altered after leaving our facility.

• Environmental damage (e.g., extreme heat exposure beyond technical specifications).

• Indirect or consequential losses (e.g., business interruption or third-party claims).

1.3 Warranty Period by Product Line

2. Warranty Claim Procedure

To ensure a smooth resolution for our global partners, please follow our standardized claim process:

1. Submission: Contact your sales representative or email support@katavina.com with the Subject: [Warranty Claim] - Your Company Name - PO Number.

2. Evidence: Provide clear Photos and Videos of the defect, along with a brief description of the issue.

3. Inspection: KATA VINA’s Quality Control (QC) department will review the evidence within 5 working days.

4. Resolution: Once approved, we will offer a Replacement, Repair, or Credit according to the mutual agreement.

3. Limitation of Liability

KATA VINA’s liability is strictly limited to the repair or replacement of the defective product in accordance with the applicable warranty terms.

4. Governing Entity

All warranty services for KATA® and KataMats® products are administered and executed by:

KATA VINA Co., Ltd.

• Head Office: 3F G5 FiveStar Building, No.2 Kim Giang Street, Thanh Xuan District, Hanoi, Vietnam.

• Factory: Pho Noi A Industrial Park, Van Lam District, Hung Yen Province.

• Contact: support@katavina.com | (+84) 77.666.8888

© 2026 KATA VINA Co., Ltd. All rights reserved.