Shipping Policy

Effective Date: March 06, 2026

This Shipping Policy applies to orders and shipments arranged through the official KATA website (https://katamats.com), operated by KATA VINA Co., Ltd., the owner and manufacturer of the KATA® and KataMats® brands. At KATA VINA Co., Ltd., we provide reliable and flexible global shipping solutions for our B2B clients, wholesale buyers, and OEM partners. We ensure your orders—from automotive mats to specialized home carpets—are delivered safely and with full transparency.

1. Shipping Methods

We offer multiple shipping options tailored for KATA® floor solutions, depending on order size and urgency:

Sea Freight (FCL/LCL): Ideal for large wholesale or OEM orders. Shipping from major Vietnamese ports (Hai Phong, Cat Lai).
Air Freight: Suitable for smaller, urgent shipments or high-end interior solution samples.
Express Couriers (DHL, FedEx, UPS): Recommended for samples or small-scale orders.
Land Transport: For domestic deliveries in Vietnam or cross-border shipments to neighboring regions.

Note: All shipments are packaged using multi-layer cartons and industrial-grade shrink wrap to protect the products during international transit.

2. Order Processing & Lead Times

Our shipping timeline includes Production Time + Transit Time:

Production Time: Typically 7–21 business days after deposit confirmation, depending on customization (OEM/Private Label) and volume.
Transit Time: Varies by method. Sea freight to North America/Europe usually takes 30–45 days.
Business Hours: Monday–Saturday, excluding Vietnamese public holidays.

3. Trade Terms (Incoterms 2020)

We operate under standard Incoterms to ensure clarity in costs and responsibilities: EXW, FOB, CIF, DDP, and DAP. (Terms are negotiable per contract).

4. Shipping Costs

Shipping fees depend on:

Total shipment volume (CBM) or weight.
Destination and chosen shipping method.
Carrier surcharges and current fuel rates.

5. Documentation & Customs

We provide all necessary documents for international B2B compliance:

Commercial Invoice & Packing List.
Bill of Lading (B/L).
Certificate of Origin (C/O).
Compliance certificates (e.g., REACH, RoHS, SGS) upon request.

6. Damage & Claims

Despite premium packaging, transit incidents may occur. Please:

Inspect your shipment immediately upon arrival.
Report damages within 48 hours with photo/video evidence.
Resolution: We coordinate with carriers and insurance to arrange replacements according to contract terms.

7. Contact Our Logistics Team

KATA VINA Co., Ltd. – Logistics Department

Email: support@katavina.com
Phone/WhatsApp: (+84) 77.666.8888
Address: 3F G5 FiveStar Building, No.2 Kim Giang Street, Thanh Xuan District, Hanoi, Vietnam.