Return & Refund Policy

Effective Date: March 06, 2026
This Return & Claims Policy applies to products ordered through the official KATA website (https://katamats.com) and supplied by KATA VINA Co., Ltd., the manufacturer and owner of the KATA® and KataMats® brands.

1. Legal Entity & Scope

KATA® and KataMats® are registered floor solution brands owned and manufactured by KATA VINA Co., Ltd. (Vietnam). This policy applies to all products supplied by the Company, including:

OEM and Private-Label orders.
Wholesale orders for Automotive Mats and Home Interior Solutions.
Specialized industrial flooring projects.

2. Eligible Reasons for Quality Claims

KATA VINA accepts return or replacement requests for:

Manufacturing Defects: Material failure, lamination/cutting errors, or structural defects in materials or manufacturing.
Non-Conformity: Products that do not match approved OEM specifications, samples, or technical drawings.
Fulfillment Errors: Incorrect quantity, color, or model (Car Mats/Home Mats) compared to the confirmed Purchase Order (PO).

3. Conditions for Approval

To be eligible for a claim, the following conditions must be met:

Products must be unused, clean, and in original condition.
No deformation or contamination.
Valid proof of purchase (PO, Invoice) and inspection evidence (Photos/Videos) must be provided.

4. Claim & Return Timeline

Quality or Specification Claims: Within 7–14 days after receipt of goods.
Odor-related Claims: Within 10 (ten) days of first use (Note: Some new materials may have a mild temporary odor after unpacking. This typically dissipates after ventilation.

5. Return & Shipping Costs

KATA VINA Responsibility: If the claim is confirmed to be caused by our production, we cover all return shipping costs and arrange a replacement or refund.
Buyer Responsibility: For returns due to a change in needs (subject to written approval), the Buyer bears all shipping and handling costs.

6. Governing Law

This policy is governed by the laws of the Socialist Republic of Vietnam. Any unresolved disputes shall be submitted to the competent courts in Hanoi, Vietnam.

7. Contact for Claims

KATA VINA Co., Ltd. – Quality Control Department

Email: support@katavina.com
Phone/WhatsApp: (+84) 77.666.8888
Address: 3F G5 FiveStar Building, No.2 Kim Giang Street, Thanh Xuan District, Hanoi, Vietnam.