Customer Information Security Policy

1. Policy purpose

The Privacy and Information Sharing Policy (will be referred to as the "Policy" for convenience) is implemented to ensure the security of information relating to organizations and individuals participating in accessing and/or trading on the website. is owned by KATA Vietnam Trading Co., Ltd.

This Policy describes how KATAVINA receives, synthesizes, stores, uses and protects information of organizations and individuals that are participating in accessing and conducting transactions on the website. The Customer's access to or transactions on the purchase page means that the Customer has read, understood and agreed to comply with this Policy, including the amended and supplemented versions of it. The revised/supplemented version of this Policy (if any) will take effect 5 days after the date the amendments and supplements to the Policy are announced on the website.

2. Specific provisions

2.1. Purpose of information collection

- When the Customer performs a transaction or registers to open an account at, from time to time, the Customer must provide some necessary information for the implementation of transactions and/or account registration ("Customer Information").

- It is the Customer's responsibility to ensure that the information provided by the Customer is complete and accurate and is always updated to ensure completeness and accuracy. KATAVINA is not responsible for resolving any disputes if the information provided by the Customer is inaccurate, not updated or falsified.

2.2. Scope of information use

- KATAVINA reserves the right to use the information provided by the Customer, including but not limited to Customer Information in order to:

- Provide services/utilities for the Customer based on the needs and habits of the Customer when accessing;

- Send notices and exchange information between the Customer and KATAVINA, and to other websites of KATA Trading Vietnam Company Limited, or vice versa;

- Detect and prevent fraudulent activities and/or damage to the Customer's account or other  activities of tampering with the Customer's identity on;

- Contact, support, communicate and resolve with customers in special cases.

2.3. Time of information storage

- Customer information is protected by payment gateway partners in accordance with international standards. In a case where the customer does not agree to share information, KATAVINA will not save your information.

- The maximum time to store information is within 540 days.

2.4. Persons or organizations that are allowed to share customer information

- KATAVINA does not provide Customer Information to any third party except when it is required to comply with the request of the competent State authorities, or according to legal regulations, or when providing such information is necessary for KATAVINA to provide services/utilities to the Customer (for example, when providing necessary forwarding information to the logistical partners for shipping the products).

- In addition to the above cases, KATAVINA will send a specific notice to Customer when it is required to disclose Customer Information to a third party. In this case, KATAVINA commits itself to disclose Customer Information only with the consent of the Customer.

- KATAVINA may share Customer Information for the following purposes:

KATAVINA can use Customer Information for market research, synthesis and analysis of general information. Customer details (e.g. average age, geographic area) are hidden and used only for statistical work. In the event that KATAVINA conducts a survey that requires the Customer's participation, any answers to the survey or opinion poll that the Customer provides to KATAVINA will not be transferred to any third party.

2.5 Information collection and management agency

KATA Vietnam Trading Co., Ltd

No. 14 Lane 102 Kim Giang, Dai Kim, Hoang Mai, Hanoi


2.6. About the storage and confidentiality of private information

- The Customer's payment card information is protected by payment gateway partners in accordance with international standards. KATAVINA does not allow third parties to monitor or collect Customer information on KATAVINA's component websites.

- The Customer absolutely must not use any tools or programs that interfere with the Permission to enter the system or change the data structure of the website, as well as any other acts aimed at spreading private information, and acts that are prohibited by Vietnamese law. In the case of detecting that the Customer has intentionally tampered with or fraudulently distributed unauthorized information, we reserve the right to transfer the Customer's Personal Information to the competent authorities for processing in accordance with the law.

2.7. Methods of editing data

KATAVINA provides features that allow you to edit personal information in the "Personal information" section of your account. Customers can log in to their personal account to edit this information.

2.8. Regarding linking with other websites

The Customer is responsible for protecting his/her account information and not providing any information related to the account on on other websites except for when logging into the official address of